Customer service: Infosys

  • Post category:Office Office
  • Reading time:3 min(s) read

Infosys is one of the largest IT service provider in India with customers all over the world. In the IT services world it (supposedly) has a high reputation. There are many large international customers include Fortune 500 companies. When I finished my engineering, Infosys was still a relatively small company. I don’t know how fresh college graduates perceive its reputation today, but at that time many would describe it as their dream company to work for. I don’t know if it was true or not, but given the fact every new entity has it’s own charm and attraction, it could be true.

Whatever was the case, but by the time I joined in, it did not seem to have any of those glamorous points in it. It was just another company with bureaucracy, hierarchical orders, manager is the boss, follow my orders, complains will fire back, leg pulling and so on. Any one in any kind of position would consider their juniors as their servants. Keep pushing people and even harass people if they can, which was not so rare a case.

Why Infosys can’t brush off the latest whistleblower complaints so easily

India Today Insight : Oct 2019

Anyways this article is not about what was happening in IT side of the Infosys as it looked from my window. This is about my experience with other support staff after leaving Infosys in 2015. I do not want to write the story, but I did make an overview of sequence of interactions that I had with their “settlements” staff. Just open the image at the end in new window. I still don’t know when this process will finish, all to get my INR 35,000. More than 5 years have gone by! For other interactions, maybe I will open a special series for Infosys 🙂

In conclusion, I can only say that I am proud of myself that I still have a smile on my face while writing this and continuing this ongoing and seemingly never ending voyage on Infosys’s ship!

Keep Smiling

Love

Arundeep Singh

They way to deliver services and have satisfied customers

Mulla Nasrudin climbed into a barber’s chair and asked, “Where’s the barber who used to work on the next chair?” “Oh, that was a sad case,” the barber said. “He became so nervous and despondent over poor business, that one day when a customer said he didn’t want a massage, he went out of his mind and cut the customer’s throat with a razor. He is now in the state mental hospital. By the way, would you like a massage, Sir?” “ABSOLUTELY!” said Mulla Nasrudin.

Infosys customer service Getting money from Infosys

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